Support & FAQ

Got questions? We’re here to help.
From arrival times to local tips – here are the answers to your most common questions.

Frequently Asked Questions
Everything you might want to know before staying with us.

→ We welcome guests the entire year – perfect for every season.

→ You can check everything right on our Rooms & Rates page, updated in real time.

→ Check-in: from 3 PM | Check-out: before 11 AM

Just bring your essentials – we take care of the rest. Linens, towels, breakfast, and fresh air are all included. Don’t forget sunscreen and your camera!

Be kind to your neighbors, respect quiet hours, clean up after yourself, and keep shared areas tidy. We all love nature – let’s keep it beautiful for the next guest.

Each site accommodates up to 4 guests comfortably. But this is different for every staying area. Need more space? Let us know in advance and we’ll do our best to help.

Yes, visitors are welcome during the day! Please check in at the front desk and make sure your guests follow our site guidelines.

To guarantee your preferred dates – especially in high season – we recommend booking at least 1–2 months in advance. Last-minute? Feel free to check availability, we might still have a spot!

Still have a question?
Reach out – we’re always happy to help.